l89x Privacy Policy — Your Data Is Our Responsibility

l89x is a trusted online casino and betting platform in Bangladesh. We believe that protecting our users' privacy is a fundamental responsibility. This Privacy Policy (Privacy Policy) sets out how l89x collects your personal information, how that information is used, how long it is retained, and what steps we take to protect your information.

By using this platform, you acknowledge that you have read this Privacy Policy and agree to its terms. If you do not agree with any part of this policy, please refrain from using our platform.

l89x is intended for users aged 21 and above only. We never knowingly collect information from minors. If we have evidence that a user is under 21, we will immediately close their account and delete any collected data.

l89x collects certain information to provide you with the best possible service. This information falls into two main categories: information you provide and information collected automatically.

2.1 Information You Provide

Information you provide during registration, transactions, and support interactions:

• Full name and date of birth (for age verification)
• Email address
• Mobile number (linked to bKash, Nagad, or Rocket transactions)
• National ID or passport number (for KYC verification)
• Address
• Payment information (mobile banking number, bank account details)
• Password (stored in encrypted form, never as plain text)

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Session time and duration on the platform
• Pages visited and gaming activity
• Information obtained from cookies and similar tracking technologies
• Transaction history and deposit/withdrawal details

2.3 Information Received from Third Parties

In some cases we may also receive information from third parties, such as identity verification service providers, payment processors (bKash, Nagad, Rocket, Upay), and fraud prevention services. This information is used solely for account security and transaction verification purposes.

l89x uses your information for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating and managing accounts
• Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay, and bank transfers)
• Ensuring gaming services and managing bonuses and promotions
• Providing 24/7 customer support (live chat and email)
• Resolving transaction-related disputes

3.2 Security and Compliance

• Verifying user identity and preventing fraud
• Complying with anti-money laundering (AML) policies
• Preventing unauthorized access to accounts
• Enforcing responsible gambling guidelines and monitoring addiction risk

3.3 Service Improvement

• Analyzing and improving platform performance
• Personalizing the user experience
• Developing new games and features
• Sending relevant promotions and offers (only to users who have given consent)

The l89x website uses cookies and similar technologies. Cookies are small data files stored in your browser that allow us to recognize you when you return to the site.

4.1 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functionality cookies: For remembering your preferred language, theme, and settings.
• Analytics cookies: To understand which pages are used most — these can be turned off.
• Marketing cookies: For displaying relevant advertisements — activated only with your consent.

4.2 Cookie Controls

You can block or delete cookies at any time through your browser settings. Please note that disabling certain essential cookies may cause some platform features to not work correctly.

l89x never sells or rents your personal information to third parties. However, we may share information in the following limited circumstances:

5.1 Service Partners

We share information with trusted service providers under contract, such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure providers. These partners are bound by strict confidentiality agreements and may not use your information independently without our instruction.

5.2 Legal Obligations

We may be required to provide information to relevant authorities when required by law or judicial order. This includes anti-money laundering compliance, fraud investigations, and other legal processes.

5.3 Business Changes

If l89x undergoes a merger, acquisition, or sale of assets, your information may be transferred. In such cases, we will notify you in advance by email, and the same protections will remain in place until a new policy is accepted.

5.4 International Data Transfers

In some cases your information may be processed on servers outside Bangladesh. In such cases we ensure that adequate data protection measures are in place in the destination country and that information transfers are carried out under the highest security protocols.

We have implemented industry-leading technical and administrative measures to protect your information:

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Password Hashing: Passwords are never stored directly — only strong encrypted hashes are retained.
• Firewall and Intrusion Detection: Multi-layered security measures to prevent unauthorized access.
• Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
• Regular Security Audits: Periodic security audits conducted by third-party experts.
• Staff Training: Regular training and awareness sessions for all staff on data protection.
• Access Controls: Only authorized staff are granted access to the data they need.

Please note that no method of transmitting or storing information on the internet is 100% secure. We make every effort to protect your information, but we cannot guarantee absolute security. Keep your account password confidential and avoid logging in on public computers.

As a registered user of the l89x platform, you have the following rights over your own information:

7.1 Access and Correction

You can view and update your stored information at any time through your account settings. To request correction of incorrect information, please contact our support team.

7.2 Data Deletion Request

If you close your account or submit a request, we will delete your personal information. However, transaction history and KYC documents must be retained for a specified period due to legal obligations.

7.3 How to Exercise Your Rights

Contact us to exercise any of your data rights. Our data protection team will respond to your request within 7 business days.

l89x is a platform built for adults. It is intended for users aged 21 and above only. We do not knowingly collect any information from those under 21 years of age.

We apply an age verification process at the time of registration. If for any reason we receive evidence that a user is under 21 years of age, we will immediately:

• Suspend and close the relevant account
• Permanently delete the collected information
• Review any transactions that have been completed

If parents suspect that their child is using our platform, please contact our support team at [email protected].

l89x may update this privacy policy from time to time. This policy may be revised due to service improvements, legal changes, or regulatory requirements.

For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• An update notification will be shown when you log in to the platform
• The date of the latest update will be noted at the top of this page

Continued use of the platform after any changes will be considered as your agreement to the new policy. If you do not agree to the new policy, please close your account and contact us.