Frequently Asked Questions
Answers to all your questions about l89x
From opening an account to depositing via bKash, claiming bonuses and safe gaming — you will find detailed answers on all the important topics at l89x on this page.
l89x is a reliable and secure online betting platform for players in Bangladesh. Whether you are a new member or an experienced player, everyone has questions. On this FAQ page we have provided detailed answers across five categories covering account registration, deposits and withdrawals via bKash, Nagad and Rocket, cricket and slot games, bonus terms and conditions, and responsible gaming. If you cannot find an answer, our Bengali-speaking support team is available via live chat 24/7.
Category 1
Account and Registration
Answers to common questions about opening a new account at l89x, logging in and managing your profile.
To open an account at l89x you need an active mobile number and to be of legal age — that is, at least 21 years old. Simply enter your name, mobile number and a secure password in the registration form and your account will be created. Providing accurate information speeds up the verification process and lets you start using the platform right away.
Go to the l89x Login page and log in with your registered mobile number and password. If you forget your password, click the "Forgot Password" option — a verification code will be sent to your mobile. Set a new password and you can log in again.
No, only one account per person is allowed at l89x. Creating multiple accounts may result in bonuses being cancelled and the accounts being permanently closed. This rule is strictly enforced to ensure fair play.
After logging into your account you can update your email and contact details from Profile Settings. For changes to your name or mobile number, contact the support team. Keeping your details accurate prevents any complications at the time of withdrawal.
Absolutely. l89x is fully mobile-friendly. The site can be used from the browser of any Android or iOS smartphone. Without downloading a separate app, you can log in, play games, make deposits and withdraw — all from your mobile browser.
Category 2
Deposits and Withdrawals
Answers to questions about transaction rules, processing times and limits for bKash, Nagad, Rocket, Upay and bank transfer.
Funds deposited via bKash are generally credited to your l89x account instantly. After entering the bKash number and amount on the payment page, confirm the payment in the bKash app. If there is any delay, contact live chat immediately — our support team is active 24/7.
The minimum deposit amount at l89x is ৳100 (for all methods). The minimum withdrawal amount is ৳500. Build up your account balance through smaller deposits and request a withdrawal once you reach the required amount.
Yes, both Nagad and Rocket are accepted for deposits at l89x. Upay and bank transfer are also available. The minimum deposit amount is the same for every method — ৳100. Choose whichever method is most convenient for you.
Approved withdrawals at l89x are generally processed within 10 to 45 minutes. Bank transfers may take slightly longer. If there are any pending bonuses or wagering requirements on the account at the time of the withdrawal request, those must be completed first.
l89x does not charge any transaction fees of its own. However, bKash, Nagad or your bank may apply their own service charges according to the respective payment provider's terms. Contact support to find out the fees for a specific method.
After logging in, go to the "Withdraw" menu. Submit your request by selecting your preferred payment method, entering your mobile number and the amount. Once the request is verified, the funds will reach your designated account within 10–45 minutes.
Category 3
Games and How to Play
Answers to questions about cricket betting, slot games, live casino and general gameplay.
To bet on any cricket match including BPL, go to the Cricket section. Select an available match, choose your betting market (match winner, toss, total runs, etc.) and confirm the bet with your stake. Make sure your account has enough balance before placing a bet.
RTP (Return to Player) is the theoretical average percentage of total wagers that a game returns as winnings over the long term. A higher RTP means a larger portion of most bets comes back to players. However, RTP does not guarantee the outcome of any individual spin — it is an average calculated over thousands of rounds.
Yes, the l89x Casino section offers live casino games from leading providers including Evolution Gaming and Ezugi. You can enjoy live blackjack, roulette, baccarat and many more games with real dealers. See all options on the l89x Casino page.
All games at l89x use technology from certified software providers (Pragmatic Play, PG Soft, JILI, Spribe). These providers generate results using a Random Number Generator (RNG) that is verified by independent third parties. Ensuring fair play is our priority.
Live betting is available in the l89x Cricket section during the T20 World Cup. Market odds change while the match is in progress and you can place bets in real time based on how the situation is unfolding. Make decisions quickly in live betting because odds can change in an instant.
Category 4
Bonuses and Promotions
Answers to important questions about the welcome bonus, wagering conditions, cashback and the VIP programme.
Open a new account at l89x and get a 100% bonus on your first deposit, up to ৳5,000. That means if you deposit ৳5,000 you receive an additional ৳5,000 as a bonus — giving you a total of ৳10,000 to start playing with. Complete your first deposit after registering to receive the bonus.
The wagering requirement is a multiplier that determines how many times the bonus amount must be wagered before it can be withdrawn. The wagering requirement for the l89x welcome bonus is 25x. This means that if you receive a ৳1,000 bonus you must place a total of ৳25,000 in bets before withdrawing. All games contribute toward meeting the wagering requirement.
The l89x VIP programme has four levels — Bronze, Silver, Gold and Platinum. You advance to higher levels automatically through regular play and deposits. Weekly cashback ranges from up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold and up to 1.2% at the Platinum level.
Bonus balance can be used across all sections — slots, live casino and sports betting. However, a specific promotion may apply to one section only, in which case read the bonus terms and conditions. Contact live chat for more details.
Each week your cashback is calculated based on your net losses according to your VIP level and credited automatically to your account. Up to 1.2% weekly cashback is available at the Platinum level. The higher your level, the greater the benefit.
Category 5
Security and Responsible Gaming
Answers to questions about your data protection, age verification, self-exclusion and responsible gaming measures.
Yes, l89x uses SSL encryption to keep all your data secure. Your personal information and financial transactions are transmitted through fully encrypted channels. No information is shared with third parties — read our privacy policy for more details.
l89x is for players aged 21 and over only. Age is verified at the time of account creation. Accounts belonging to underage users are closed immediately and no balance is refunded. If proof of age is requested, you must provide it.
Self-exclusion is a feature that lets you voluntarily suspend or permanently close your account for a set period. If you feel you are losing control of your play, contact us via live chat or at [email protected]. We will arrange a break on your account promptly.
As part of responsible gaming, l89x lets you set daily, weekly or monthly deposit limits. Set these limits through Profile Settings or via live chat. Once set, there is a waiting period before the limit can be increased — this protects you from depositing more than intended in the heat of the moment.
The l89x support team is available in Bengali via live chat 24 hours a day, 7 days a week. You will find the live chat option on any page of the site. To contact us by email, write to [email protected]. There is no phone or WhatsApp number.
If you notice any unauthorised transactions or suspicious activity on your account, change your password immediately and notify us via live chat or at [email protected]. Our security team will investigate quickly and take the necessary action. You can find more information on the responsible gaming page.
Still have questions?
Contact support
Our Bengali-speaking support team is ready to help you 24/7. Get instant help via live chat or log in to l89x to get started.